Hotel Zoso

03/18/2008 Posted by danimelgoza

We booked our reservations 2 mo's in advance for the tennis open weekend at Indian Wells. When we got to the hotel at 10pm at night we were told by the robotic night manager, Christie Schaeppi, that there were no king rooms left. We told her we had specifically booked a king bed and she said "You can take the 2 queens or you can go elsewhere". Not kidding you, these were her LITERAL words to us at 10 o clock at night on tennis open weekend w/ every single hotel booked. We asked if there was someone else we could talk to and she said "No". We asked if we could get some sort of discount and she said, "No". No explanation. Just a flat, "NO." She was cynical and just evil. It was shocking. I thought we were on hidden camera or something. She asked us if we could take our bags up ourselves. When we asked for help she called the security guard over and he annoyingly took our bags up, totally mad that he was being made a "bell boy". He said that there is no night staff because the hotel was bought out by American Property Management Corp., and they cut corners in every way. Theres No room service, housekeeping is spotty, but the worst part is-- you are lucky if you even GET THE ROOM YOU BOOKED. Our friends arrived the next day and they were completely turned away with NO ROOM AT ALL, the manager again told them, "You are free to leave". They didn't honor their [paid] reservations at all. Worst of all, both of our cc's were charged IN FULL the first night. Our friend is still trying to get his money back through his credit card. This hotel is a complete scam. DO NOT BE FOOLED BY THE NICE DECORATION. NO cust. svc., NO quality control whatsoever, no one to complain to. The managers are free to send you to hell. I plan on writing American Property and making sure they understand what type of rude staff they are hiring. If you have experienced similar treatment I suggest you do the same: Go to the American Property Management Corp website thru their contact section. Take care.

Pros: Nice decoration, great location

Cons: Rooms are not guaranteed, rude staff, spotty housekeeping, no room service, no movie rental, no fitness center

10/16/2007 Posted by santagenoveva

We had booked this hotel for 2 nights, for $290/night. I checked hotels . com 3 days before check-in, and the price had dropped to $160/night, so we cancelled the original reservation after they said the lowest they could go was $230. For $160, it's ok. For $290/night, I would've been an unhappy customer. The lobby was kinda dead on friday and saturday night - they had live music, but only till 8:30pm! There's a great bar right off the lobby with a bar menu - very good service and good food. But right next to it is the tackiest gift shop i've seen in a hotel. Check-in was smooth, room was HUGE and very nicely decorated - think Z gallerie. We had a balcony facing a hotel across the street, where saturday morning i had the pleasure of seeing a bum take his bath in its fountain. Another Ha! Also, walls seemed to be made out of rice paper - we could hear our neighbor's tv loud and clear and also the people running up and down the hall. Thank goodness nobody threw parties around us. The bed was like an inflatable mattress. It gave too easily, too mushy, not comfy. You could feel the springs in it. Flat screen worked intermittently. Tea kettle was dirty. Sunday morning we ordered room service breakfast. An hour later, we called to check to see if it was on its way - turns out they never took our order down. We put it in again, but at least they comp'd the coffee and juice. When we were about to check out, we wanted to take the elevator down, but you need to insert your room key to activate the elevator. Ours had stopped working shortly before check-out time, we noticed, so we had to hoof it down the stairs. Not a big deal, we had small bags, but another couple on their way to check out with big bags also had to hoof it, as their key didn't work either. I mentioned this to the manager at the front desk, and he said he'd call security right away to go check on the other couple. That was a nice touch, but shouldn't have been necessary.

Pros: great location, a block away from downtown, hip decor, great service (except room service glitch!)

Cons: bouncy/mushy bed, dirty/faulty appliances, weird elevator functions, forgetful room service!

11/26/2006 Posted by bl6593

When we arrived the girl at the front desk was making a hair extension appointment for herself. The staff was not professional. The hotel has a nice looking lobby, stylish building, the bed is comfortable and has a cozy down comforter and it's close to the casino and restaurants. Our wall mounted plasma TV that looked great, didn't work - they said they'd send maintenance but it was 10 PM when we returned to our room to discover that it didn't work. The room looked stylish, but you could hear the guests in the rooms on either side and could hear other guests in the halls late at night and early in the morning. We asked for a wake up call that never came, I guess I'm glad I could hear the other guests in the hall starting at 5:30 am or I wouldn't have awakened. The room was $250 with tax and it was disappointing, I wouldn't return again.

Pros: Stylish, centrally located

Cons: Noisy, poor service, overpriced for what you get

11/17/2006 Posted by kato_hawaii

From the moment I drove up to the port cochere, till my reluctant departure five days later, my stay at Hotel Zoso was a memorable, pleasurable, and sensational experience! From the lads who tended to my car, the front desk folks, the helpful, patient concierge, to the performance-artist/bartender ---they all kept exceeding my expectations of a fine hotel. The decor is elegant, humourous, and imaginative. The location could not be better. My room was beyond merely comfortable---The best hotel bed ever. I highly recommend Hotel Zoso.

Pros: Ambience, the bar, location, decor. . .

Cons: Pricey

0 out of 1 people found this review helpful

10/15/2006 Posted by kitycity

I'll start with the good...the location, the rooms. And now the bad...the staff and the service. This hotel is in a fantastic location. Right in the middle of downtown Palm Springs. The rooms are beautiful with down bedding and flat screen tv's. Room service wasn't bad either. BUT, I would never go here again. Very unprofessional staff. I went to this place twice and had the same experiences. I thought the first time was just a one time flaw, but then it happened again. Once, shame on them...twice, shame on me! No curbside service. After waiting in our car, then getting out and standing by our car for 10 minutes, we finally decided to get the luggage cart ourselves (as the staff watched! Amazing). When we arrived at the check-in desk, I mentioned very politely what had happened (I thought they might want to know since the hotel was new at the time) and all I got was "well, they are busy!" No apologies. And then we were told "Your room is not ready" and that's how they said it! No apologies again. We were told to come back in an hour. So we did and our room still was not ready! So we were told we could have another room or wait a while more for the room we were promised. So we waited in the bar this time. She said she would let us know when it was ready. No again, I had to approach the desk and it had been ready, but she failed to let me know. I guess we slipped her mind even though she could see us. After waiting 2 1/2 hours, they then sent us to a completely different room - queen bed looking at a wall not the king bed overlooking the pool. Well, with a little more hassle, we finally got the room we were promised. THE SECOND VISIT....pretty much the same. We arrived an hour "AFTER" check-in and...."YOUR ROOM IS NOT READY!" (no apologies again). My co-worker just went a month ago and it was the exact same treatment. THIS HOTEL IS TRYING APPEAR LIKE SOMETHING IT IS NOT!!! Don't waste your time!

Pros: Location, Rooms

Cons: Service, Staff

09/13/2006 Posted by shl711

went for a festival and it was the host hotel. rate was $89 and for that i got a superior room (only difference between that and a regular room is that the superiors are on the top 2 floors of the 3 level property). room itself was nicely renovated and good sized, but i really noticed the poor quality of the housekeeping. towels were not properly changed, glasses were left dirty and supplies like shampoo and soap were not replenished unless specifically requested in my note along with daily tip. oh, and the air conditioning / heater control was difficult to operate (and yes, i know how to program a dvr & computer so i know it wasn't me). as for the property itself, the spa /workout facility was still not open when i was there in late Aug 2006. the pool area is not as small as some have commented, but its not big either. the hotel bar was comfortable. the diner / restaurant eatz was really not good. trust me, it isn't about the money, the food (even the simplest things like burgers / fries) was simply awful. the hotel is really quite central, so do yourself a favor and walk across the street and you'll see plenty of restaurants that are better. the staff was friendly if not entirely competent at times. there was quite a bit of confusion on my reservation and oh, my room card key had to be reactivitated because they thought i was leaving 3 days earlier than the end of my reserved stay. otherwise, nice place with a good bed. i probably wouldn't recommend it for a much higher price ($89 was about right for what i got) just because for me part of a good hotel stay is a high level of service from the staff. close to $200-$300/night and i would go to the viceroy. lastly i have to give the maintenance guys a pat on the back. they were quick to respond to problems (the thermostat control, few bulbs were out in the room) and they got it right the first time.

Pros: good deal at my rate $89/night and prime location, updated rooms

Cons: poor housekeeping and not ready for opening hotel restaurant EATZ